Service Manager – Managed Service
Service Manager – Managed Services – London/Remote – ITIL, Security, Network
TrinI.T. Talent are looking for a Service Manager – Managed Service to join our customers team based in London/Remote. This is a permanent position paying up to £80k depending on experience.
The candidate will support the consulting and enterprise solution teams to demonstrate the capabilities in the Managed Security and Network services to new and existing customers.
Responsibilities –
- Establishing and maintaining service governance throughout the customer portfolio
- Accountable for services delivered in accordance with contractual obligations and targets.
- Responsible for developing and leading customer relationships across all major stakeholders up to “C” level.
- Participation in the account strategy.
- Assisting in Pre-sales and acquisition of new customers including running and owning customer experience.
- Management of the companies security centre to ensure that it is delivering the right services to the market
- Constantly driving continual Service Improvement (CSI) and implementing best practice.
- Responsible for service reporting covering operational targets and identifying improvement.
- Capturing and communicating business objectives to ensure the company exceeds their contractual expectations.
- Escalation Management – responsible for the resolution of all operational customer escalations.
- Working systematically to identify incident root cause, anticipate implications and service assurance.
- Supporting the Project / Transition Management team (through complete project life cycle) for the onboarding of new services within customer portfolios.
- Owning all contract managed vendor / third partner arrangements.
- Meeting profitability targets (KPI’s) of all assigned contracts (net growth).
Key Skills –
- Proven experience in providing service delivery management within mid to enterprise markets
- Experience managing ITIL framework with appropriate certifications
- Experience of identifying, driving and implementing significant continuous improvement initiatives within maturing environments.
- Proven experience in contract management.
- Strong stakeholder management skills and ability to influence others to support initiatives.
- Experience of running cyber security and network managed services
If you feel you have the right experience for this role, please get in touch by sending your CV in word format to CV@TrinITTalent.com
TrinI.T. Talent will consider applications based only on skills and ability and will not discriminate on any grounds.
Service Manager – Managed Services – London/Remote – ITIL, Security, Network
Job Info
- Location:London
- Salary/Rate for contract roles:£80000
- Type of employment:Permanent
- Length of contract:
Job Info
- Location:London
- Salary/Rate for contract roles:£80000
- Type of employment:Permanent
- Length of contract:
Service Manager – Managed Service
Service Manager – Managed Services – London/Remote – ITIL, Security, Network
TrinI.T. Talent are looking for a Service Manager – Managed Service to join our customers team based in London/Remote. This is a permanent position paying up to £80k depending on experience.
The candidate will support the consulting and enterprise solution teams to demonstrate the capabilities in the Managed Security and Network services to new and existing customers.
Responsibilities –
- Establishing and maintaining service governance throughout the customer portfolio
- Accountable for services delivered in accordance with contractual obligations and targets.
- Responsible for developing and leading customer relationships across all major stakeholders up to “C” level.
- Participation in the account strategy.
- Assisting in Pre-sales and acquisition of new customers including running and owning customer experience.
- Management of the companies security centre to ensure that it is delivering the right services to the market
- Constantly driving continual Service Improvement (CSI) and implementing best practice.
- Responsible for service reporting covering operational targets and identifying improvement.
- Capturing and communicating business objectives to ensure the company exceeds their contractual expectations.
- Escalation Management – responsible for the resolution of all operational customer escalations.
- Working systematically to identify incident root cause, anticipate implications and service assurance.
- Supporting the Project / Transition Management team (through complete project life cycle) for the onboarding of new services within customer portfolios.
- Owning all contract managed vendor / third partner arrangements.
- Meeting profitability targets (KPI’s) of all assigned contracts (net growth).
Key Skills –
- Proven experience in providing service delivery management within mid to enterprise markets
- Experience managing ITIL framework with appropriate certifications
- Experience of identifying, driving and implementing significant continuous improvement initiatives within maturing environments.
- Proven experience in contract management.
- Strong stakeholder management skills and ability to influence others to support initiatives.
- Experience of running cyber security and network managed services
If you feel you have the right experience for this role, please get in touch by sending your CV in word format to CV@TrinITTalent.com
TrinI.T. Talent will consider applications based only on skills and ability and will not discriminate on any grounds.
Service Manager – Managed Services – London/Remote – ITIL, Security, Network