1st Line Incident Operator

  • REF:453
  • POSTED:20-Sep-2022
  • CLOSING DATE:18-Oct-2022

1st Line Incident Operator – Reading – German Speaking

TrinIT Talent are looking for a 1st Line Incident Operator to join our customers team based in Reading. This is a permanent position paying up to £30,000 per annum depending on experience.

Responsibilities/Tasks :-

  • To handle all first line technical queries relating to hardware and solutions
  • To take ownership of Key Account as a single point of contact for Account managers/Partners on queries/escalations
  • To provide support and resolve issues over the phone
  • To monitor and respond to the Incident Management email and chat inbox
  • To escalate any unresolvable issues to the appropriate second line support
  • To diagnose and request the despatch of spare parts via Service Operations Administration when required
  • To diagnose and log incident tickets on the incident management system and escalate to appropriate resolver group (return to base, exchange, etc)
  • To request field service call via Scheduling Coordination
  • To log all queries via incident call management systems, updating call status where appropriate and closing calls once actions are complete
  • To process toner orders checking requirement using available monitoring tools
  • To observe and adhere to the set service levels agreed
  • To monitor call status and chase/escalate any outside of SLA for resolution
  • To highlight and report on any areas of improvement
  • Any other tasks as directed

Knowledge, Experience & Skills :-

  • Experience of Service Desk essential
  • Fluent German speaker
  • Great telephone handling
  • Excellent communicator
  • Able to operate in busy service environment

If you feel you have the right experience for this role, please get in touch by sending your CV in word format to (see below)

TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds.

1st Line Incident Operator – Reading – German Speaking

Application Form

If you have registered with us, please log in, otherwise complete the application form below to apply for this job.

Job Info

  • Location:Berkshire
  • Salary/Rate for contract roles:£30000
  • Type of employment:Permanent
  • Length of contract:

Job Info

  • Location:Berkshire
  • Salary/Rate for contract roles:£30000
  • Type of employment:Permanent
  • Length of contract:

1st Line Incident Operator

  • REF:453
  • POSTED:20-Sep-2022
  • CLOSING DATE:18-Oct-2022

1st Line Incident Operator – Reading – German Speaking

TrinIT Talent are looking for a 1st Line Incident Operator to join our customers team based in Reading. This is a permanent position paying up to £30,000 per annum depending on experience.

Responsibilities/Tasks :-

  • To handle all first line technical queries relating to hardware and solutions
  • To take ownership of Key Account as a single point of contact for Account managers/Partners on queries/escalations
  • To provide support and resolve issues over the phone
  • To monitor and respond to the Incident Management email and chat inbox
  • To escalate any unresolvable issues to the appropriate second line support
  • To diagnose and request the despatch of spare parts via Service Operations Administration when required
  • To diagnose and log incident tickets on the incident management system and escalate to appropriate resolver group (return to base, exchange, etc)
  • To request field service call via Scheduling Coordination
  • To log all queries via incident call management systems, updating call status where appropriate and closing calls once actions are complete
  • To process toner orders checking requirement using available monitoring tools
  • To observe and adhere to the set service levels agreed
  • To monitor call status and chase/escalate any outside of SLA for resolution
  • To highlight and report on any areas of improvement
  • Any other tasks as directed

Knowledge, Experience & Skills :-

  • Experience of Service Desk essential
  • Fluent German speaker
  • Great telephone handling
  • Excellent communicator
  • Able to operate in busy service environment

If you feel you have the right experience for this role, please get in touch by sending your CV in word format to (see below)

TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds.

1st Line Incident Operator – Reading – German Speaking

Application Form

If you have registered with us, please log in, otherwise complete the application form below to apply for this job.